Q: I have a ticket for an event that I can no longer attend. Can I get a refund? Can I give the tickets to a friend?
A: We only offer refunds for shows that are cancelled. However, for most events we can transfer the name on your ticket(s) to someone else. If you would like to transfer your tickets to someone please refer to the Ticketfly Ticket Transfer FAQ. If you are still having issues please email us at firstname.lastname@example.org with the order number and new name that you want on the ticket. Note that only one name is allowed per order (not per ticket) and that tickets to some events are non-transferrable. Will Call name transfers requests must be received before 5:30pm on day of show
Q. I purchased tickets online. What do I need to check in at the show?
A. You need to bring a valid photo ID to check in at will call. Check-in typically begins shortly after our box office opens 2 hours before the stated door time of the event. Will call tickets can only be picked up the day of show.
Q: I’ve picked up my ticket at will call, now what?
A. Have a drink and hang out! Our front bar, The Frontier Room, opens at 2 hours before the listed door time every day we have a show. You’re welcome to have a drink, eat a meatball, and relax until doors open for the show. There are also several restaurants nearby serving dinner.
Q: I wish to buy tickets for a show that is currently marked as “Sold Out” on your calendar. Will there be any more tickets made available at the door?
A: If a show is marked as sold out there are no more tickets available in advance or at the door.
Q: Can I buy advance tickets for events at the venue?
A: Yes. Our box office opens two hours before the stated door time of event scheduled that day. The box office is only open on days that we have a ticketed event and stays open until about an hour before event is over. Box office ticket sales are cash only. Please check our calendar to see our current schedule of events.
Q: Do you accept IDNYC for entry?
A: IDNYC is not an accepted ID as it is not proof of age. You can read more here on their website (#42), about what you can/cannot do with the IDNYC.
Q: I’m “old” - do I really need to bring my ID?
A: Yes. Our policy is no ID, no entry no matter how “old” you think you look.
Q: Do I have to be 21+ in order to attend an event? Even if I’m with a guardian?
A: 21+ shows require a valid photo ID (IDNYC is not valid for bar entry) and no one under the age of 21 will be admitted without exception. All ages shows can be attended by patrons of any age, regardless of guardian supervision. For 18+ shows, those under 18 can be admitted only if accompanied by a legal guardian (ID required).
Q: How do I get to The Bell House?
A: We recommend using New York City public transit by taking the F, R or G trains to the nearby 4th Ave and 9th St. stop, and walking a couple blocks. Drive if you must but know that it’s only street parking in these parts. Our address is 149 7th St., Brooklyn NY, 11215 and Google Maps will set you straight here.
Q: Do you serve food?
A: Yes, we have a limited food menu that we serve most nights that includes pulled pork sandwich, meatball sandwich, turkey chili, hummus platter, and other daily specials.
Q: Do you have a lost and found and if so, how do I find out if you have my items?
A: Yes we do. Please email us at email@example.com with item information including color, brand, description, and when you left it at the venue. We will confirm whether it has been turned in.
Q: I mistakenly left my credit card at one of your bars. How do I retrieve it?
A: Please email firstname.lastname@example.org first to ensure your card is here. If it is, you can then come pick it up any night we are open for an event. Please check our calendar to see our current schedule of events. All credit cards left behind with an open tab will be closed out and a 20% gratuity will be added.
Q: Is there parking at The Bell House?
A: There is only street parking around the venue.
Q: Are your bars cash only?
A: No – we also accept Visa, MasterCard, American Express, and Discover at our bars.
Q: Can I buy a gift card?
A: Yes, but only in person for the time being. And the card can only be used for purchases at the bar, not for tickets.